Return Policy

Our return policy allows customers to initiate a return within 30 days after receiving your item. 

To be eligible for a return, your item must be in the same condition that you received it, new and unused, with tags, and in its original packaging. You’ll also need the order number issued at the time of purchase. 

To start a return, you can contact us at contact@medicalresponsekits.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs will be the responsibility of the customer completing the return.

You can always contact us for any return questions at contact@medicalresponsekits.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items, like medical devices, cannot be returned. Please use our general inquiry page if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not manage an exchange process. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@medicalresponsekits.com.